🔁 Zorba Refund & Return Policy

At Zorba, we’re committed to ensuring you love what you purchase. If for any reason you’re not satisfied with your order, we’ve made the return and refund process simple and hassle-free.

✅ Eligibility for Returns

  • You have 7 days from the date of delivery to initiate a return.

  • Items must be unused, in original packaging, and in resellable condition.

  • A valid proof of purchase (order number or invoice) is required.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as final sale

  • Customized or personalized items

  • Items damaged due to misuse or negligence

💵 Refund Process

Once your return is received and inspected:

  • We’ll notify you via email.

  • If approved, your refund will be processed to the original payment method within 5–7 business days.

  • Shipping costs are non-refundable (unless the return is due to our error).

🚚 Return Shipping

  • Customers are responsible for return shipping unless the item was defective or incorrectly shipped.

  • Ship your return to:

📩 To Start a Return

Email us at support@zorba.com with:

  • Your order number

  • Reason for return

  • A photo (if item is damaged or incorrect)

Our support team will guide you through the next steps.